The Auto Glass Safety Council™ (AGSC) has announced that Nancy Friedman, the president and founder of Telephone Doctor Customer Service Training, will lead a session at the upcoming AGSC Member Meeting. The AGSC Member Meeting will be held on the morning of Tuesday, October 4, at the San Antonio Marriott Rivercenter in San Antonio, Texas.
Friedman’s seminars are designed to help businesses “equip their people with tools to convert more inbound leads into sales, and deliver a better customer experience.”
Her company, Telephone Doctor Customer Service Training, offers more than 100 online training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management and leadership programs. Friedman has appeared on Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada, CNN and Fox News. She also has been quoted in both the Wall Street Journal and USA Today. She has authored nine books on communications, sales and customer service.
“We are excited to add Friedman to our annual Member Meeting seminar line-up,” says Kathy Bimber, director of operations for the AGSC. “Telephone skills are crucial for those in the auto glass business, and we believe AGSC Registered Member Companies will benefit greatly from her expertise.”
The AGSC Member Meeting will run from 7:30 a.m. to 11:45 a.m. on October 4. All AGSC Members are welcome to attend the meeting, which is free of charge. Online registration is now closed but members can register on-site at the meeting.
View the video below to learn more about Friedman.