Penny Ouellette

Training is Not Just for Technicians

While the ANSI/AGSC/AGRSS™ Standard does address training requirements for auto glass replacement technicians, it does not stop there. It also has training and training record requirements for “all personnel directly involved in the automotive glass replacement process (examples: scheduling, purchasing, installing, customer service, quality control, management).” A common noncompliance among audited

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The Luck of the Draw

Since it became a requirement for Auto Glass Safety Council™ (AGSC) Registered Member Companies to have all their technicians become AGSC Certified Technicians, the process for determining which technicians will be audited has changed. Previously, all auto glass replacement technicians assigned to a location were required to be audited when that

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The Heat of the Moment

While the summer’s heat can certainly take a toll on people, it is important to remember that it can also be harmful to the materials used for auto glass installation. Locations’ storage of these materials is one of the topics covered during an AGRSS™ audit. The AGRSS™ Standard says “6.2

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The AGRSS Validation Appeals Process

In order to be as fair and transparent as possible, the Auto Glass Safety Council™ (AGSC) has established and published the AGRSS™ Validation Appeals Process. It is available as part of “Attachment C – Your Guide to Your Third-Party Validation Audit” on the AGSC.org website. Any company receiving a Noncompliant

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For the Record: The Most Common Validation Noncompliance

The Auto Glass Safety Council™ (AGSC) has been performing validations to the AGRSS™ Standard for seven years. During that time, Registered Member Companies have come a long way in their understanding and execution of the Standard’s requirements. They have even, for the most part, become used to the idea of showing

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2016 AGSC Validation Survey Results

The Auto Glass Safety Council™ (AGSC) surveyed validated locations in 2016, and provided Orion with the results. Orion is pleased to report the results of the survey that are applicable to our roles within the validation process.  Of special note is the fact that 100 percent of those who responded either

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The Learning Curve

The Auto Glass Safety Council™ (AGSC) periodically publishes the list of errors seen during its validations. The purpose of this is to assist all member companies in avoiding these errors and to improve their own compliance and effectiveness. In 2016, the following errors were documented. They are listed in order of frequency.

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