Should You Fix Someone Else’s Leaks?

December 12, 2014
by Bob Beranek

by Bob Beranek

As service providers, we want to please our customers, not only as a good business practice, but also for additional revenue. If someone brings in a leak or malfunctioning mechanism, we want to help. But should we? Fixing a malfunctioning door glass or moveable part is a no-brainer: fix it and charge accordingly. However, you may want to think again when a potential customer brings in a leaking stationary part.


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