Putting Customers At Ease: TJ Tirado Always Strives for Certification

May 7, 2024

TJ Tirado took home the bronze medal at the 2023 Windshield Repair Olympics.

TJ Tirado of Windshield Fitters Inc. in Katy, Texas, likes to set customers at ease.

The bronze medalist for the Auto Glass Week™ (AGW) 2023 Windshield Repair Olympics is an Auto Glass Safety Council (AGSC) certified technician in both repair and replacement. He first competed at AGW in 2016, and in 2021, he won the gold medal in the prestigious international Windshield Repair Competition.

Tirado learned about the Auto Glass Week competitions while watching a YouTube video from his friend and fellow auto glass technician, Alfredo Calva.

“Just watching YouTube one night, I saw him going to Auto Glass University and to Auto Glass Week, and that’s what drove me to sign up for the competition,” Tirado says.

Tirado also credits his training from AGSC and the National Windshield Repair Division for his successes at Auto Glass Week.

“In the end, it’s really about the details,” he says. “And that’s how this AGSC certification helps me.”

In his day-to-day job, Tirado is also an advocate for technicians becoming certified. Not only does it help keep you up-to-date on what’s changing in the market, he says, but it also allows you to be confident you’re meeting crucial safety standards.

“I want to make sure I’m taking care of that customer, making them feel good and also feel good about my work,” Tirado says. “It’s like confidence. And that’s why I get certified every time.”

Tirado says one of the most significant parts of windshield repair work is the ability to save customers and himself time, money and trouble by repairing rather than replacing windshields whenever possible.

“When we get a call from a customer, they’re really worried that their windshield is going to crack, and it’s going to cost them an arm and a leg,” he says. “So it’s just me making customers feel better after we repair the windshield.”

Tirado says he competes just for fun and to see his friends, like Calva, at Auto Glass Week.

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