Auto Glass Safety Council registered members in Louisiana should be aware of a bill regulating auto glass repair, replacement, recalibration and insurance practices that was recently introduced in their state.
State Representative Gabe Firment prefiled the bill, called the Louisiana Motor Vehicle Glass Law, on Feb. 27. This bill appears to follow model legislation issued by the National Council of Insurance Legislators (NCOIL), as do bills recently introduced in three other states and a new law in New York.
Louisiana is the fourth state so far in 2026 where auto glass legislation that seemingly follows the NCOIL model act has been introduced.If passed, the bill would require auto glass repair and replacement companies to obtain a claim number from an insured customer before officially entering into a contract for the job.
The bill also requires auto glass repair and replacement companies to notify customers in writing if their vehicle’s advanced driver assistance systems (ADAS) require recalibration after a windshield replacement. If the company cannot or does not intend to perform the recalibration in accordance with the manufacturer’s specifications, it must notify customers that their ADAS-equipped vehicles should be taken to a dealership or a “qualified specialist” for recalibration. The company must also inform customers if a recalibration was successful and, if not, that the vehicle should be taken elsewhere for recalibration.
If passed, the bill would also ban auto glass repair and replacement companies from:
- Giving customers anything of value in exchange for them filing an auto glass insurance claim;
- Charging anything “higher than those fees and costs reasonably and customarily charged in [Louisiana]”;
- Submitting false, misleading or incomplete documentation to an insurance or insurer;
- Advising an insured to lie about when the glass damage took place or to “misrepresent the geographical area where the repair or replacement work was conducted”;
- Falsely signing a work order;
- Misrepresenting the repair or replacement price to a customer or insurer;
- Telling a customer that their insurance has approved the job or that insurance will cover the entire cost without verification from the insurer;
- Doing anything that is “clearly and substantially beyond the level of work necessary” to fix the damage; and
- Misrepresenting its relationship with an insured or insurance agent.
Repair and replacement businesses must also provide customers with a “written, good faith estimate of fees and costs” before doing a job, followed by an itemized invoice afterward.
The bill adds that insurers can recommend a glass shop to policyholders, but cannot require them to use any particular shop.
The bill has been referred to the Louisiana House of Representatives’ Insurance Committee.