Two new certifications from the Auto Glass Safety Council (AGSC) – Glass Advanced Driver Assistance Systems (ADAS) Calibration Specialist and Customer Service Representative (CSR) – were particularly popular at Auto Glass Week™ 2025 in Reno, Nevada.
AGSC president Jacques Navant, technical director for Don’s Mobile Glass in Modesto, California, led the training and testing session for the newly launched Glass-ADAS Calibration Specialist certification. Navant hoped it would be well-attended, but he didn’t expect the number of people who actually showed up.
Over 100 trainees packed into the Glass-ADAS Calibration Specialist training and certification room.“It was like watching a bathtub fill,” he says. “More and more people kept pouring into the room. We actually had to take down a collapsible wall to fit everyone.”
Around 115 people took the training and certification exam. Glenn Fell, owner of AGSC registered member company Wyndshyld in East Cobb, Georgia, made auto glass history as the first AGSC certified Glass-ADAS Calibration Specialist.
“It’s a huge honor to be able to say that I’m the first with this certification,” Fell says. “It’s an honor just to be able to represent the industry in that way.”
Fell says the certification is particularly valuable as a business owner.
“Safety is one of our number one priorities at Wyndshyld,” he says. “With ADAS as a safety feature, it’s critical that we follow the right procedures when recalibrating windshield-mounted cameras.”
Glenn Fell of Wyndshyld was the first trainee to complete the certification testing.According to Fell, Navant’s instruction covered all the gray areas and technical nuances necessary to really understand how ADAS and recalibration work. Fell felt this would help him ensure he’s performing recalibrations correctly as a technician. As a business owner, he can educate customers about ADAS with a certification to prove he knows what he’s talking about.
AGSC’s CSR certification training and testing also filled the room, according to Jeff Olive, AGSC director of quality and training. Olive co-led this training session with Patricia Smiley, president of Quackt Glass and chair of AGSC’s marketing committee.
“The training went well,” Olive says. “It was a great opportunity for CSRs to present their skills and verify them through certification.”
The training covered all aspects of the auto glass industry a CSR would need to know to interact with customers, including ADAS basics and an overview of the Automotive Glass Replacement Safety Standard™ (AGRSS).
Zuhair Madanat of Auto Glass Experts was the first to finish the CSR Certification testing.“Customer service is the backbone of every auto glass company,” says Smiley. “CSRs are the liaisons that tie service, operations and sales all together. This is why the customer service certification matters. A company shows its commitment to safety through its service reps and their level of knowledge on critical vehicle safety features.”
Zuhair Madanat, owner of Auto Glass Experts in North Carolina, was the first to become an AGSC certified CSR. He says it’s special to him to be the first, especially because of all the knowledge and experience behind the training and exam.
“CSRs have to know at least some of everything,” Madanat says. “If they don’t do their jobs right, technicians could end up in the wrong place or show up with the wrong part.”
Getting the certification lets him prove he has that knowledge, which helps both him and his business
“Having certifications like this one from AGSC really helps shops go to another level,” he says, encouraging other show owners, CSRs and technicians to do the same.