Get Certified
The Auto Glass Safety Council offers various types of auto glass technician accreditation. AGSC accreditation is valid for 3 years.
Applies to technicians who have passed the AGSC general technician certification test.
Applies to technicians who have passed the AGSC master technician certification test.
Applies to technicians who have passed the NWRD Repair Technician Test
Applies to technicians who have passed the AGSC Glass Calibration Specialist certification test.
Applies to individuals who have passed the AGSC Customer Service Representative certification test.
Certified vs Qualified
Both are highly credentialed designations. The term “certified” is reserved for members who work for AGSC member companies. The term “qualified” is used for those who do not work for AGSC members.
Types of Tests
General Certification Technician Test
The AGSC’s General Auto Glass Technician certification examination is an online examination consisting of 70 multiple choice questions, allowing an average of 90 seconds per question to answer.
Requirements: Knowledge in OSHA regulations, an understanding of Advanced Driver Assistance Systems (ADAS), all types of auto glass replacement, NAGS and pattern making for glass fabrication will help in taking the examination.
Those applying for the exam with special needs may contact AGSC with concerns.
Master Certification Technician Test
The AGSC’s Master Auto Glass Technician certification examination is an online examination consisting of 70 multiple choice questions, allowing an average of 90 seconds per question to answer.
Requirements: Must have experience and knowledge in OSHA required employee safety regulations; conducting installations according to the current AGRSS Standard; intermediate level automotive electrical testing and troubleshooting procedures and equipment; OEM sunroof repair and replacement techniques; advanced wind noise and water leak diagnosis and repair; current standards and regulations that apply to the auto glass industry; custom cutting and finishing of automotive laminated glass; an understanding of Advanced Driver Assistance Systems (ADAS).
To be eligible for this exam, technicians must have 3 or more years in the auto glass industry and be an AGSC certified Auto Glass Technician.
NWRD Repair Certification Technician Test
The NWRD Repair Exam certification examination is an online examination consisting of multiple choice questions.
Requirements: Understand the steps necessary for a company and its individuals to be in compliance with ANSI/NWRA/ROLAGS 002-2022, the Repair of Laminated Auto Glass Standard (ROLAGS™).
Glass Calibration Specialist Certification Examination
The AGSC’s Glass Calibration Specialist certification examination is an online examination consisting of 70 multiple choice questions, allowing an average of 90 seconds per question to answer.
Requirements: Must have experience and knowledge in ADAS systems and how they function within modern vehicles, including static and dynamic calibration procedures; proper use of calibration equipment and tools; safety requirements during calibration; OEM specifications and guidelines; glass replacement best practices as they relate to ADAS calibration; and current industry standards and regulations.
Customer Service Representative (CSR) Certification Examination
The AGSC’s Customer Service Representative (CSR) certification examination is an online examination consisting of 70 multiple choice questions, allowing an average of 90 seconds per question to answer.
Requirements: Must have knowledge in professionalism, courtesy, and effective communication with customers; an understanding of AGSC’s mission, and industry standards; the ability to explain repair and replacement processes in accordance with AGRSS™ and ROLAGS™ standards; skills in providing accurate cost estimates, scheduling services, and addressing insurance or warranty details; awareness of confidentiality and handling of sensitive information; effective problem-solving and complaint resolution; basic workplace safety practices in the auto glass environment; coordination with technicians for documentation accuracy; and empathy in customer interactions.
Those applying to any of the exams with special needs may contact AGSC with concerns.
Certification Test Registration Process
The cost to take the test is as follows:
$69.00 – technicians who work for AGSC Registered Member Companies
$179.00 – technicians who work for non-AGSC Registered Members
The test fee covers up to three (3) attempts to pass the certification exam.
Upon receipt and processing (up to seven business days) of the completed application and payment, you will receive an email listing the login, password and URL link to access the online examination. You will have up to six (6) months from the time you receive your login and password to take the test. Please allow up to three weeks from the time you pass the exam until you receive the certification packet.
Certification Test Preparation Tips
- AGSC has created a series of free training videos to help prepare you for the exam. It will take approximately two hours to view all of these videos. The above-mentioned login and password will provide you with access to these videos.
- For the NWRD Repair Exam, a manual will be distributed at the time of exam setup to assist in preparing for the test.
- You can also check out our list of registered trainer programs
- Bob Beranek of Automotive Glass Consultants has authored The Complete Guide to Auto Glass Installation (Volume 2). This textbook may assist you in preparation for the certification exam and is available for purchase on Amazon HERE.
Submitting Comments about the Testing
Comments or concerns about how the examination was administered or item challenges must be delivered in writing. Mail your comments to:
Certified Auto Glass Technician Program
Auto Glass Safety Council
PO Box 569
Garrisonville, VA 22463
Please Include:
- Your name, address, last 4 digits of your social security, number and phone number; and
- Your test date.
You may also direct all inquiries and comments about eligibility and procedures for registration to AGSC as above.